CUSTOMER
SATISFACTION
One
of the cornerstones of our strategy has been a very strong customer focus .Our
27 years of experience in servicing a varied range of customer requirements has
given us domain knowledge of our customer's business . As a result of this we
are able to provide exact solution to customers' needs. During these years we
have been able to cement our relationship with customers and gaining their trust
and confidence as well.Today
for our desktop PC, we have more than 8 lakh units installed units. We enjoy considerable
market share in segments like Government, Banking & Finance and Education
& research. It
is the faith of our customers that has consistently resulted in repeat business
for us. We have rate contracts with -NIC , PNB, DGS & D , NICSI , ONGC , Punjab
& Sind Bank.
Customer
Views:
"Got a good support & immediate service when the servers
got crashed, two times. Engineers came mid-night and got repaired. The site was
90 km away from Bombay. Highly appreciable" - Albright & Wilson Chemicals
(I) Ltd. - Mumbai-Thane "Many
times, their dealings and response to site faults are better then all in field"
- MTNL, Mumbai-Worli "Recently
the server taken from HCL went defective at about 8 PM on a Saturday. Complaint
was given to Sri Krishna Swaminathan who immediately took action and changed the
SMPS server even on a Sunday" - Delhi Public School, Pune.
"Four
month back my Server got down due to some unknown problem, I informed HCL engg.
for support. Inspite of other complaints they came at night and resolved the problem"-
Godrej Consumer Products Ltd., - Bhopal "If
we give any deadline for an urgent work ( e.g. supply/upgradation of PCs) for
ASTMS, HCL rise to the occasion and met the targets in time" - State Bank
of Indore - Bhopal "While
interacting with their top executives I felt the meaning of relationship in the true
sense" - Punjab National Bank - Chandigarh(Shimla)
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