A Govt. Dept. was planning for a major IT initiative including VAT implementation and implementation of portal preceded. A prerequisite for all these was Data collection and Data consolidation.

Current situation was that they had Multi-vendor maintenance of IT Infrastructure. They were facing problems of down time of critical IT equipment, multi vendor co-ordination issues, and Consumables supply not timely. At the same time they were also looking at Reduction in Total Cost of Ownership and free Key IT-official from day to day co-ordination issues so that they have time to focus on new initiative. It was decided to award a facility management contract for upkeep of their IT -Infrastructure bound by clear Service Level Agreements with the service provider.

Scope of FM
-Level 1 Help Desk
-Maintenance of Equipment
-Maintenance of PC/ Server/LAN H/W
- Maintenance of System S/w- Win/NT, Oracle
- Virus support
- UPS and Air conditioner Maintenance
- Vendor Management for Warranty systems
- System S/W support
- Asset Tracking- H/w, Licensed S/w
- Consumable, Media and Stationery (CMS) as per projection