As consumers are becoming more demanding, the Central and State Governments are encouraging the use of IT. The key emerging trends of these demands are:

• Transparency in government functioning
• Choice to individuals
• Efficient payment collection mechanisms
• Improve user access to services
• Increased PC penetration gives citizens easy access to the internet

HCL recognises that the key objectives of IT solutions in the Government segment are different from commercial organisations.

With over two decades of experience, we have provided solutions to almost all areas of Government operations. In the Asia-Pacific region, Singapore and Malaysia have played a pioneering role in electronic governance.

Through our subsidiaries in Malaysia and Singapore, we have played an active role in solutions to multiple Government departments.

Planning for IT in the Federal segment requires innovative solutions, which radically reduce the processing time of Government departments, ensure transparency in operation and improves service delivery to end-users or the general public. The advent of the Internet has accorded Governments with new ways to provide services to the public.

Showcase

PRIME MINISTER'S OFFICE, SINGAPORE

Match making system: Development of an Internet-based matchmaking system for the Social Development Unit, allowing citizens to find partners.

MINISTRY OF HEALTH, SINGAPORE

Nutrition system: Food Composition Database System for various prescribed diets to promote health.

NATIONAL SKIN CENTER, SINGAPORE

Image-enabled Patient Record System.

FOOD & DRUGS ADMINISTRATION, INDIA

Integrated MIS: Bespoke development of Drug Control Management System, providing a tool for ensuring discipline and efficiency in routine laboratory functioning, undertake statistical analysis on tested samples, and enhance employee productivity through review and training.

MINISTRY OF EDUCATION, SINGAPORE

Edusafe Award System for scholarships to gifted students.

MINISTRY OF RURAL DEVELOPMENT, INDIA

SRS for national MIS: Study of the operations pertaining to the provision of drinking water in rural areas, in order to develop the SRS for the requisite application software. Study covers all Indian States and the Central Government. Study will form the basis for the design, development and implementation of software for planning and monitoring rural water schemes.

DRIVING LICENCE ISSUE - INDIAN METRO

Driving license issue / renewal: System Integration project covering the issue of road driving licence from any of the 9 Zonal Offices. Also provides interface with the Traffic Police for traffic violation.

INDIAN METRO GOVERNMENT

Liquor excise permits: SI project covering all the agencies involved in liquor excise, viz. Bonded warehouses, Excise Department, and Liquor retail outlets, resulting in electronic payment of excise duty, reduction in inventory levels and reducing the cash float.

CENTRAL PROVIDENT FUND, SINGAPORE

CPF account processing: Crediting of CPF Accounts through Imaging, reducing the crediting time from 7 days to 1.

INLAND REVENUE AUTHORITY, SINGAPORE

Tax Processing System based on Imaging / Workflow Electronic Filing of Income Tax through the Internet.

GOVERNMENT ACCOUNTING, SOUTH ASIA

Financial Accounting System: State Government accounting system, enabling the monitoring and regulation of various departments.

PATENT ISSUES, SOUTH ASIA

Patent application processing: Processing of local and international patents and trademark applications for the Intellectual Property Division of the Ministry, using Workflow / Imaging technology.

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