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HCL offers services over the complete development and implementation
lifecycle for software product companies, enabling them to
reduce time to market, lower lifecycle development costs,
and our global presence helps them to improve market reach.
Our
services are available at multiple stages:
We
recognize that the development activities of product companies
demand robust development and testing processes. The product
IPR also needs to be closely guarded, using proven security
schemes. We have worked closely with several product companies
in the past, enabling them to be more competitive in their
marketplace.
Product
Conceptualisation and Development
We
follow robust processes for software development, and our
software factories in India carry ISO and SEI certification.
We have worked closely with software product companies in
the areas of manufacturing, telecom billing and e-procurement,
developing some of the core modules of the product. Partnering
with us in product development gives several benefits to product
companies:
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Faster time to market, by distributing the development efforts
across locations.
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Availability of a large pool of skilled developers.
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Lower cost of development.
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Lower risks, as we ensure quality, and availability of qualified
developers.
Technology
Migration
Competition
in the development tools market often imposes risks on software
product companies as their underlying development platform
may become obsolete, or the tool vendor may be unable to provide
new software versions. Thus, product companies may need to
migrate their products to different platforms. Partnering
with HCL provides several benefits:
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We have a large pool of skilled consultants, with expertise
in multiple development platforms. enabling us to quickly
allocate the relevant consultants
- The
availability of skilled consultants in the target platform
may be a constraint to the product company
- Focus
on vertical segments such as Manufacturing, Telecom, Financial
services and Federal enables our consultants to quickly
absorb the functionality of the older applications and incorporate
additional product features while migrating.
ExhaustiveTtesting of Developed Products
Product
companies need to spend considerable efforts to exhaustively
test out the developed products before releasing it to the
market. However, testing calls for skills which are very different
from development skills. We have dedicated testing facilities,
with skilled testers and automated testing tools. Product
companies can thus focus on the task of product conceptualisation
and development and partner with us for testing, achieving
several benefits:
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Our testers have in-depth training to different automated
testing tools, allowing them to be complete the task quickly.
In certain cases, manual testing methodology can also be
followed.
- The
testing group includes consultants with application domain
knowledge, who work with you in framing the appropriate
test plans, thus ensuring that the testing coverage is exhaustive.
Product
maintenance / new releases / bug fixes
Product
companies need to continually provide new versions and bug
fixes to their clients and also come out with new releases
with additional functionality. If the software is used for
mission critical applications, users may be reluctant to upgrade
to new software versions, putting immense strain on product
developers to support a plethora of software versions. Partnering
with HCL provides several benefits:
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Allows your developers to focus on developing next-generation
products, while we maintain the earlier code. This enables
you to match competitive products.
- Allows
you to retain developers with current technology skills,
rather than a mix of old and new technologies.
- Allows
you to provide emergency patches/ bug fixes in shorter timeframes.
Rectification work can be distributed between your and our
India development facilities, taking advantage of time difference.
- Enables
you to derive revenue stream from new product releases.
Product
customisation for specific customers
The
staff available with customers to carry out specific customisations
often limits the success of many strong product developers.
Partnering with HCL offers several benefits:
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We have fully owned subsidiaries in the US, UK, Malaysia,
Singapore and Australia allowing you to deploy our consultants
at these locations, thereby expanding your market reach.
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It may be difficult to forecast the loading pattern of implementation
consultants and an oversupply will affect your bottomline.
We provide the facility of retaining our trained consultants
in India, providing significant cost savings.
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It may be possible to carry out many of the customization
activities from our software facilities in India, further
lowering implementation costs.
Helpdesk
services
Assisting
customers goes a long way in ensuring customer loyalty. Users
need to be assisted continuously, to cater to the initial
implementation difficulties, and also to help out new users.
We have experience with running technical help desk services
and our partnership can provide these services from your resource
center or through our center in India:
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The helpdesk facility could be an extension of your local
helpdesk facility, allowing shorter timeframes for solutions
and 24x7 type of problem resolution, a must for mission
critical applications.
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