HCL has rich experience in the telecom segment, having worked with several major players:

• Software product companies with solutions in billing & customer care and billing / mediation platforms. We have partnered with them in implementing these solutions for several telecom operators in the global markets.
  
  
• We have also worked with product companies in developing their products for billing & Customer care. We have provided solutions to various categories of telecom operators: Basic wireline, cellular GSM, Radio paging, EDI service providers, providers for international telecom services, Internet Service Providers - encompassing virtually all segments of the telecom market. These solutions have included total systems integration, bespoke development, and customization of 3rd party software products and have involved diverse areas such as billing & customer care, billing mediation platforms and back-office systems including financial accounting.
  
  
• CTI / IVR solution companies such as Ericsson, Parsec to implement innovative call centre / IVR solutions for Airlines, Insurance companies, Police We have specific expertise on certain packages and we can implement these through our trained consultants. These include LHS for cellular billing and customer care, EHPT TIMS for basic wireline billing / customer care.
  

Showcase

LEADING CELLULAR SERVICE PROVIDERS (INDIA) MUMBAI

Billing and customer care: Complete system integration solution, involving the setting up of back-end billing system, front-end customer care system, and interface to the telecom switch. Solution included customisation of the LHS BSCS application.

LEADING WIRELINE SERVICE PROVIDER (INDIA)

Billing and customer care: Complete system integration solution, involving the setting up of back-end billing system, front-end customer care system, and interface to the telecom switches distributed throughout a major Indian state. Solution included customisation of the EHPT billing & customer care application. The customer was the first private sector licensee to offer basic telephony services in India.

INTERNATIONAL TELECOM SERVICE PROVIDER

EDI services: Complete system integration project for setting up Gateway Electronic Data Interchange System Implementation. Solution involved the location of suitable software, and the provision of EDI services through a variety of communication protocols.

Billing system for various types of international telecom traffic: Bespoke development of a turnkey application providing for the billing of services to domestic and international carriers. Telephone call data for a variety of telecom traffic such as voice, video, fax, telex etc was connected from multiple telecom switches.

TELECOM AUTHORITY OF SINGAPORE

License issue: Bespoke development of a solution covering the issue of Radio frequency licenses and type approval of telecom equipment.

LEADING RADIO PAGING OPERATOR

Information strategy planning : Understanding long-term business plan and recommending appropriate IT strategy to meet the business objectives Integrated information system development: Developing integrated application software to cover all the requirements of a radio paging operator such as billing, stores, accounting, customer care, etc.

LEADING TELECOM SOFTWARE DEVELOPER, USA

Implementation services: Participating in the implementation of a mainframe based telecom billing application for various international telecom operators.

Product development: Offshore development of a module covering service provisioning for a Unix -based telecom billing application.

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