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Organisations
use the web as one more medium to provide product particulars
to their customers or to even sell goods and services to them.
Some organisations may primarily conduct their business through
the web and have minimal 'brick and mortar' presence.
In
all these scenarios, the web must project the company brand
and the website must display content which retains consumer
interest so that they visit the site repeatedly.
HCL Infosystems has a special team of Business Analysts, Creative
Designers, content providers, programmers who work in close
interaction with the clients to create websites that are technically
sound and also rich in content.
Our B2C range of offerings include the following :
| Commerce |
Catalog,
Compare, Produtcs/Services, Promotions, Ads Order Placement,
Order Status
On-line Payment Enablement |
| Personalisation
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User
Profile Mgmt (active profiling)
Communities of interest
Match web content to specific profiles
Customer Feedback and Surveys
Events, Calendaring, Registration etc. |
| Community
Services |
Chat,
Message Boards, E-mail Services
Subscription, News/Newsletters |
| Customer
Services |
Product
Registration
Web Based Support/Knowledge Search/Diagnostics
Online Support (Call Centers, Telephony Integration) |
| Wireless
Services |
WAP
Enablement, Hand Held devices |
We
recognise that websites need to be updated frequently in order
to make consumers visit them frequently. It may not be feasible
for organisations to change the details of their products
and services as these may be static in nature. We provide
the option of providing continuous content through our subsidiary
HCL Infinet. Based on the target audience profile of your
customers and their interest areas, we can jointly work out
the areas and frequency with which content is required and
the mechanism by which this content will be updated onto your
website.
Even
if you already have a website in place we can suggest mechanisms
for adding content to your site.
| Content
Services |
News,
Articles, Special features, Specialty written Articles/News
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