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B2C Solutions ___________________________________::

 

Organisations use the web as one more medium to provide product particulars to their customers or to even sell goods and services to them. Some organisations may primarily conduct their business through the web and have minimal 'brick and mortar' presence.

In all these scenarios, the web must project the company brand and the website must display content which retains consumer interest so that they visit the site repeatedly.

HCL Infosystems has a special team of Business Analysts, Creative Designers, content providers, programmers who work in close interaction with the clients to create websites that are technically sound and also rich in content.

Our B2C range of offerings include the following :

Commerce Catalog, Compare, Produtcs/Services, Promotions, Ads Order Placement, Order Status
On-line Payment Enablement
Personalisation User Profile Mgmt (active profiling)
Communities of interest
Match web content to specific profiles
Customer Feedback and Surveys
Events, Calendaring, Registration etc.
Community Services Chat, Message Boards, E-mail Services
Subscription, News/Newsletters
Customer Services Product Registration
Web Based Support/Knowledge Search/Diagnostics
Online Support (Call Centers, Telephony Integration)

Wireless Services WAP Enablement, Hand Held devices

We recognise that websites need to be updated frequently in order to make consumers visit them frequently. It may not be feasible for organisations to change the details of their products and services as these may be static in nature. We provide the option of providing continuous content through our subsidiary HCL Infinet. Based on the target audience profile of your customers and their interest areas, we can jointly work out the areas and frequency with which content is required and the mechanism by which this content will be updated onto your website.

Even if you already have a website in place we can suggest mechanisms for adding content to your site.

Content Services News, Articles, Special features, Specialty written Articles/News

 

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