While most companies recognise the strategic importance of customer management, very few are comfortable with their ability to implement customer loyalty programs. Today's companies are aiming towards increased competitive advantage and greater profitability, while reducing the risk and cost of doing business. Customer relationship management solutions bring a customer-centric focus, helping you identify and retain your most profitable customers. With a continuous process of gathering data at various customer contact points and transforming this data into knowledge, one can build more profitable customer relationships. A CRM process helps you know your customers better and define appropriate actions for retaining customers, such as special incentive programs.

With decades of IT experience HCL has established itself as a technology integration company offering solutions to its customers across various platforms. We leverage our reach, infrastructure, skill-sets and partnership with world leaders to give you best of breed CRM solutions. We have tied up with Onyx to bring their suite of solutions

Benefits

• Increase revenues - Sell directly to customers via the Internet; give your sales team the tools they need to close business; improve partner productivity.
• Improve customer satisfaction - Respond quickly to customer requests and create a consistent customer experience enterprise-wide.
• Rapid implementation and ROI - Onyx's average implementation times lead the industry, giving you a usable solution faster and ensuring a quicker ROI.
• Reduce cost of service - Onyx enables you to improve service levels with greater efficiency.
• Decrease costs of deployment and maintenance - Onyx 2000 is a 100% Web-based solution.

HCL also implements BroadVision's CRM solution.

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