SAP Services

HCL Insys leverages the wealth of experience we have gained in SAP as a base from which to drive your R/3 implementation. We use in house and industry standard approaches, carefully selected tools and accelerators, backed by our talented skill base to deliver world-class business practices.

Our mandate is to guarantee the successful and timely deployment of SAP solutions to maximise value return on investment for our customers and ensure that all project objectives are met.

HCL is
· SAP National Implementation Partner in India since 1996
· SAP National Implementation Partner in Singapore since 1999
· SAP Value Added Reseller in India since 1998
· Using SAP R/3 for company-wide operations

We offer a full range of services to meet your requirements.

Information Strategy Planning
- Business Solution Design
- Business Process Reengineering
- ERP Evaluation

SAP Implementation Services
- End-to-end implementation
- Project Management
- Functional Consulting
- Technical Consulting
Basis Administration
ABAP/4 enhancements
Integration services (ALE/RFC/BAPI/BDC)
- Training
- Application Migration services
- Data Migration Services
- Quality Management

The company offers the Cost-effective SAP PIS and guarantees the timely & quality delivery by means of deploying the qualified & experienced consultants in respective skill areas.

Post Implementation Services
- Helpdesk Support (Remote/OnSite)
- Functional Consulting
- Enhancements (Interfaces, reports, templates)
- Version Upgrades
- Basis support
- Training
- ERP Audit

The company offers a full range of SAP Implementation services to meet the customers requirements:

- End-to-end implementation
- ERP Project Management
- Basis Administration
- ABAP/4 enhancements
- Integration services (ALE/RFC/BAPI/BDC)

HCL Insys' SAP Post Implementation Services include a portfolio of services, which enable the client to keep their internal MIS system running, and in consonance with their business needs:

· Helpdesk services: Provide guidance on SAP usage to the end users and key users within the organization. Depending on the criticality, answers are provided within stipulated timeframes.

· BASIS administration: These include system administration for the SAP application. These require a sound knowledge of SAP internals and the underlying OS on which SAP is running. Services here would facilitate changing user rights definition, fine tuning performance, periodic backups/ restore etc.

· Application enhancements : These would typically include the customization/ implementation of additional SAP modules, changes in existing application due to changes in business logic / legal requirements etc.

· Version upgrades: Organizations typically upgrade their SAP versions to derive additional functionality or because SAP has discontinued the support of earlier versions. As most organizations have online MIS systems, version upgrades need to be implemented quickly with minimal disruption of operations. Because of the business continuity considerations, this service becomes very critical for the organisation.

· Integration to other systems: This service enables organisations to procure packaged software from other sources and integrate them with their SAP system. Similarly, it helps them in connecting their system to those of their suppliers and customers to implement an extended supply chain.

· Application rollouts: Some organizations use an external consultant to implement SAP at their HO or a particular Plant. The organization plans to rollout the application to other locations using their own IT manpower/ key users. HCL may need assistance from local players to help with SAP technical problems or to provide country specific localization. Leading to considerable savings in total implementation cost.

HCL could offer the service from its offshore facilities in India or onsite at the customer location, offsite (from some other facility at the customer town) as per the customer's convenience.

HCL's advantages:

· HCL uses SAP for its business processes: Being an extensive user of SAP for it's own business processes, HCL is familiar with issues involved in post implementation.

· Tremendous exposure and experience in SAP implementation and Post Implementation: HCL has implemented SAP in several vertical segments in India and overseas. It is therefore familiar with the specific issues in many segments and can also recommend changes to existing implementations for improved business benefits.

· Implementation Partner: HCL is a SAP implementation partner in India and Singapore. It is thus conversant with the new features available from SAP, SAP development roadmap, and has access to SAP for critical backup assistance.

· Large pool of consultants: HCL has several consultants with expertise and requisite skills.

· Lower cost due to offshore: Leading to more benefits at a lower cost.

· Extensive exposure to warranty support: Having implemented SAP at several sites, HCL has in-depth experience in satisfying support requirements of customers.

· Call Center: HCL has already set up a central call center facility at Delhi.

· Localization exposure: HCL has provided localization support to many customers developing extensive expertise in the field.

HCL has defined methodologies for several post implementation activities:

· ABAP based development
· ASAP implementation methodology for SAP functional modules,
· System admin activities under BASIS
· Help desk call capture and maintenance of metrics.

mySAP.com Services

Our mySAP.com services help you to extend your conventional business processes to the e-business. Our e-business expertise coupled with a solid background in best business practices to harness the potential of the Internet world.

- e-Business Requirements Analysis
- mySAP.com solution implementation
- Project Management
- Quality Management
- Application support
- Site support and maintenance
- System integration
- Legacy systems Integration
- Application Migration
- Data Migration

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