Home  »  Blog
  • Dial 100 solution to create an effective police communication system
  • Dial-100 solution to automatically search the nearest PCRs and displayed on a digital map
  • HCL Infosystems’ Dial 100 solutions have been successfully rolled out in 28 cities across India


HCL Infosystems Limited, India’s premier hardware, services and ICT system Integration Company, today announced the deployment of Dial 100 solutions for Noida Police. The solution will provide technology to equip the police force to access automated information that travels much faster which will help the police force of to act in a more efficient way. The control room consists of the state-of-the-art multimedia contact centre and can also track all PCR vans fitted with GPS devices (Global Positioning System) and coordinate their movement to help public.


Benefits to the Police Department:

    • Helps in round the clock availability, proper dissemination of information, connectivity to mobile PCR vans, immediate response to a call and online link with emergency services
    • The system promotes logical distribution of calls with improved communication links available to the citizens
  • It allows the police department to escalate calls to the PCR van network for ‘crime in progress’ situations

Mr. A. K. Singh, SSP Gautam Budh Nagar, Uttar Pradesh said “This initiative has been taken for the helping the citizens. With advanced technology, the response time of police for the call of service will be improved and more than 70 PCRs will be present for DIAL 100 service.”


Mr. George Paul, Executive Vice President, HCL Infosystems said, “Today with the increasing threat perception and the need to protect lives and secure infrastructure, effective utilization of ICT for information enablement and empowering police services is an area of key importance. With the introduction of Dial 100 solutions, the police force here could extend its service in a much faster and efficient manner.”


The Dial 100 solution contains Calling Line Identification (CLI) and Direct Inward Dialing (DID) to help in identification and routing. It also provides connectivity to mobile PCR vans through two-way
radios/ GPRS. It will help in round-the-clock availability, proper dissemination of information, immediate responses to calls, online links with emergency services and, in turn, increased the efficiency of the organization.


Apart from this, Dial 100 allows the citizens to avail emergency services such as hospitals, fire-stations etc.. It will help to reduce the number of hoax calls police department gets and provide connectivity to the missing persons and vehicles databases. It also provides customized reporting of call center performances. The citizens can also dial 0120-2525100 and 0120-2350100 incase of exigencies, which will be diverted towards Dial 100 Police Contropl Centre.


The solution has been successfully rolled out in 22 cities across India; this includes metros such as New Delhi, Chennai, Bangalore and Hyderabad.


About HCL Infosystems

HCL Infosystems Ltd, with revenue (LTM) of US $ 2.5 billion (Rs. 12,233 crores) is India’s premier hardware, services and ICT systems integration company offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security, Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an organization. India’s leading System Integration and Infrastructure Management Services Organization, HCL has specialized expertise across verticals including Telecom, BFSI, eGovernance & Power. HCL has India’s largest distribution and retail network, taking to market a range of Digital Lifestyle products in partnership with leading global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak, Konica Minolta, Microsoft, Nokia, Toshiba, and many more.


HCL today has India’s largest vertically integrated computer manufacturing facility with over three decades of electronic manufacturing experience & HCL desktops is the largest selling brand into the enterprise space. With India’s largest ICT services network that reaches to every corner of India, HCL’s award winning Support Services makes it the preferred choice of enterprise and consumers alike. HCL Infosystems has a 100% subsidiary that addresses the physical security technology system integration market. The subsidiary leverages technology to build a security framework called ‘Safe State’ that safe guard’s life, infrastructure & society. For more information please visit us at www.hclinfosystems.in

WordPress Video Lightbox Plugin